NEWS RELEASE
Study on the Japanese Consumers' Use of Information & Telecommunications Equipment and Services

[ Overview of the Results of the 12th Survey ]

November 20, 2002
Nomura Research Institute, Ltd.

1. Focal points and characteristics of this survey
(1) Comparison with the results of the past 11 surveys (every six months, beginning March 1997)
(2) The subject of the survey has been expanded to those in their sixties.
(3) New questions added at this time:
  • Possession û usage frequency of camera-installed cellular phones
  • Desire to use wireless LAN û desired places to use
  • Awareness of e-learning, advantages û disadvantages
  • Desire to use ubiquitous network services, etc.
2. Outline of the questionnaire
1st
survey
2st
survey
3st
survey
4st
survey
5st
survey
6st
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7st
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9st
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11st
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12st
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Object Individual males and females, nationwide, from age 15 through 59 Individual males and females, nationwide, from age 15 through 69
Sampling A two-stage stratified random sampling method
Survey Style Visitation and retention style
Selected sample number 4300 2000 2000 2000 2000 2000 2000 2000 2000 2000 2000 2400
Number of responses 3067 1409 1406 1431 1430 1410 1410 1402 1410 1414 1414 1703
Response rate (%) 71.3 70.5 70.3 71.6 71.5 70.5 70.5 70.1 70.5 70.7 70.7 71.0
Couducted date The first
ten days
of
March
1997
The first
ten days
of
September
1997
The first
ten days
of
March
1998
The first
ten days
of
September
1998
The first
ten days
of
March
1999
The first
ten days
of
October
1999
The first
ten days
of
March
2000
The first
ten days
of
September
2000
The first
ten days
of
March
2001
The first
ten days
of
September
2001
The first
ten days
of
March
2002
The first
ten days
of
September
2002

(Unit:person) 1st
survey
2st
survey
3st
survey
4st
survey
5st
survey
6st
survey
7st
survey
8st
survey
9st
survey
10st
survey
11st
survey
12st
survey
Males teens 153 65 68 73 63 72 65 82 72 78 7 78
twenties 284 140 142 140 138 137 115 144 137 147 135 166
thirties 304 146 165 164 166 169 168 158 169 159 171 147
forties 402 175 168 181 186 183 158 169 180 182 183 165
fifties 327 183 183 185 178 146 163 145 145 146 145 170
sixties - - - - - - - - - - - 128
Females teens 149 53 77 49 55 70 59 73 70 73 70 68
twenties 363 141 124 132 144 152 137 149 146 150 149 163
thirties 374 156 148 150 176 157 193 158 169 158 160 158
forties 374 175 174 180 157 175 164 173 171 172 180 167
fifties 326 172 157 177 167 149 188 151 151 149 149 165
sixties - - - - - - - - - - - 128
Note:
In the event that the number of samples is not described in the Tables, reference the above tables.
Samples for which the genders and ages are not known are included in the March 1997 survey (11 samples) and in the September 1997 survey (3 samples)

3. Summary of the survey results
1) Cellular phones
  • Among those between the ages of 15 and 59, the ratio of those who use cellular phones (including PHS) personally exceeded 80% at 82.0%. Looking at the changes that have occurred over the last four years, in general the growth among women has been particularly significant. Even among women in their 50s, whose usage rate during past surveys had been the lowest, approximately one in two use them. In terms of the personal usage rate for cellular phones by those in their 60s, on whom the survey has been conducted for the first time, 52.3% of men use them and 35.9% of women do so. The personal usage rate for all, including those in their 60s, was 76.2% (Reference Table 1).

2) Internet usage, via cellular phone single
  • The internet usage rate via cellular phone single (i-mode, J-SKY, EZweb, etc.) among those ages 15~59 increased by 11.1 points during the past year, reaching 44.1% (38.7% if those in their 60s are included). Looking at it by gender, among both male and female cellular phone users less than 30 years old, the usage rate exceeded 50%. The internet usage rate for the first time exceeded half of the cellular phone usage rate (82.0%). (Reference Table 2).
  • Among cellular phone users ages 15~59, those who use for-fee web content via cellular phones increased to 30% (29.1%). The monthly content usage payment for for-fee content users is an average of Yen 430. That amount has somewhat declined, compared to Yen 455 a year ago. The annual market size for for-fee content is estimated to be approximately Yen 96 billion, an increase of 40% over that for the previous year (Reference Table 3).

3) Camera-installed cellular phones
  • Those having camera-installed cellular phones number 11.9% of cellular phone users (including those in their 60s). Of these, 10.0%, an overwhelming majority, actually use the camera. However, the possession rate for camera-installed cellular phones and the usage frequency vary greatly depending upon the age group. Among the younger people, those in their teens and 20s, the possession rate/usage frequency for camera-installed cellular phones is high. Among camera-installed cellular phone users in the ages 30s ~ 60s, those who use them [once or twice per month] or less constitute 56.4% (Reference Table 4).

4) Personal computers
  • The ratio of those who have a personal computer at home and use it themselves (individual usage rate) grew by 11.2 points during the past year, reaching 53.3% (49.0% if those in their 60s are included). The growth among women, in particular, is significant, having increased by 13.8 points during the past year to reach 46.0% (Reference Table 5).

5) Internet usage via personal computer
  • The ratio of those using the internet via a personal computer, including those who use it at home and/or in the workplace or at school, increased by 7.6 points during the past year, exceeding half at 52.5%. The usage rate for men at the workplace or in school is higher than that for women, who use it primarily at home (Reference Table 6).
  • The ratio of those who use the internet via a personal computer at home grew by 7.8 points during the past year, reaching 42.5% (39.2% if those in their 60s are included). Together with an increase in broadband users, the monthly internet usage time increased significantly during the past year, from 12.3 hours to 17.2 hours. The time spent by broadband users per month is 24.7 hours, indicating comparatively lengthy usage (Reference Table 7).
  • Due to broadband usage, the internet usage time, the time for image-viewing via the internet, electronic mail transmission and reception frequency, etc. have all increased. One the other hand, the time spent sleeping and viewing TV has decreased (Reference Table 8).
  • 37.1% of those aged 15~59 who use the internet via a personal computer at home also used broadband. As for line types, the usage of ADSL in particular reached 22.1%, exceeding the usage for CATV. On the other hand, the usage rate for ISDN is on the decline. The users of optical fiber are still few at 2.1%; but nevertheless they are making an appearance (Reference Table 9).

6) IP telephone services
  • 50% of broadband users are either already using IP telephones or hope to do so in the future. As for those who wish to use broadband, more than 40% are serious about using IP telephones in the future. Those who do not wish to use IP telephone services number approximately 60% of those who use the internet/ wish to use it, including via narrowband. The reasons for not using it are factors other than IP itself, such as [do not use the telephone that much], [ADSL is not needed], etc. (Reference Table 10).

7) Ubiquitous ratio
  • Among those aged 15~59, the individual usage rate for the internet via personal computer and via cellular phone single increased by 10.6 points during the past year, reaching 67.2% (60.9% if those their 60s are included). Among women in their teens and among men less than 30 years old, that ratio exceeds 80% (Reference Table 11).
  • The ratio of internet users via both cellular phone single and broadband lines at home (the ubiquitous ratio) increased approximately three-fold during the past year, reaching 7.8% (Reference Table 12).

8) Wireless LAN
  • The ratio of those who wish to use wireless LAN is approximately 40%, including those [who wish to use it if it is free (33.9%)]. The primary locations at which they wish to use it are restaurants, public halls, libraries, etc. and from bullet trains and stations (Reference Table 13).

9) Online services, etc.
  • The usage rate of on-line shopping (EC) reached almost 20% (19.2%) among those aged 15~59. The annual usage amount is an average of Yen 58 thousand, compared to that of Yen 46 thousand for the previous year, representing an increase of 1.3 times. The annual total market size for EC is expected to be approximately Yen 870 billion (about Yen 930 billion if those in their 60s are included), compared to approximately Yen 470 billion a year ago, increasing by 1.9 times (Reference Table 14).
  • Those who use internet banking increased from 1.3% to 4.2% over the last two years. Internet users via broadband or cellular phone are inclined to use or wish to use internet banking (Reference Table 15).
  • e-learning awareness among those aged 15~69 is 26.5%. More than half of them (14.1%) desire to use such. Many cite the advantages of e-learning to be [can study at one’s own pace] and [convenient because the location and hours of study are flexible]. However, more than half of them cite the disadvantage to be [study not being enforced, it can be neglected] (Reference Table 16).
  • When asked about the desire to use various services in [the ubiquitous network era], many cite the reasons for usage to be safety or peace of mind (Reference Table 17).

The reference materials referred to above are available in PDF file format. (144KB)

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