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Study on the Japanese Consumers' Use of Information & Telecommunications Equipment and Services
[ Overview of the Results of the 12th Survey ]
November 20, 2002
Nomura Research Institute, Ltd.
1. Focal points and characteristics of this survey
(1) Comparison with the results of the past 11 surveys (every six months,
beginning March 1997)
(2) The subject of the survey has been expanded to those in their sixties.
(3) New questions added at this time:
- Possession û usage frequency of camera-installed cellular phones
- Desire to use wireless LAN û desired places to use
- Awareness of e-learning, advantages û disadvantages
- Desire to use ubiquitous network services, etc.
2. Outline of the questionnaire
 |
1st
survey |
2st
survey |
3st
survey |
4st
survey |
5st
survey |
6st
survey |
7st
survey |
8st
survey |
9st
survey |
10st
survey |
11st
survey |
12st
survey |
| Object |
Individual males and females, nationwide, from age 15 through 59 |
Individual males and females,
nationwide, from age 15 through 69 |
| Sampling |
A two-stage
stratified random sampling method |
| Survey Style |
Visitation
and retention style |
| Selected sample number |
4300 |
2000 |
2000 |
2000 |
2000 |
2000 |
2000 |
2000 |
2000 |
2000 |
2000 |
2400 |
| Number of responses |
3067 |
1409 |
1406 |
1431 |
1430 |
1410 |
1410 |
1402 |
1410 |
1414 |
1414 |
1703 |
| Response rate (%) |
71.3 |
70.5 |
70.3 |
71.6 |
71.5 |
70.5 |
70.5 |
70.1 |
70.5 |
70.7 |
70.7 |
71.0 |
| Couducted date |
The first
ten days
of
March
1997 |
The first
ten days
of
September
1997 |
The first
ten days
of
March
1998 |
The first
ten days
of
September
1998 |
The first
ten days
of
March
1999 |
The first
ten days
of
October
1999 |
The first
ten days
of
March
2000 |
The first
ten days
of
September
2000 |
The first
ten days
of
March
2001 |
The first
ten days
of
September
2001 |
The first
ten days
of
March
2002 |
The first
ten days
of
September
2002 |
| (Unit:person) |
1st
survey |
2st
survey |
3st
survey |
4st
survey |
5st
survey |
6st
survey |
7st
survey |
8st
survey |
9st
survey |
10st
survey |
11st
survey |
12st
survey |
| Males |
teens |
153 |
65 |
68 |
73 |
63 |
72 |
65 |
82 |
72 |
78 |
7 |
78 |
| twenties |
284 |
140 |
142 |
140 |
138 |
137 |
115 |
144 |
137 |
147 |
135 |
166 |
| thirties |
304 |
146 |
165 |
164 |
166 |
169 |
168 |
158 |
169 |
159 |
171 |
147 |
| forties |
402 |
175 |
168 |
181 |
186 |
183 |
158 |
169 |
180 |
182 |
183 |
165 |
| fifties |
327 |
183 |
183 |
185 |
178 |
146 |
163 |
145 |
145 |
146 |
145 |
170 |
| sixties |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
128 |
| Females |
teens |
149 |
53 |
77 |
49 |
55 |
70 |
59 |
73 |
70 |
73 |
70 |
68 |
| twenties |
363 |
141 |
124 |
132 |
144 |
152 |
137 |
149 |
146 |
150 |
149 |
163 |
| thirties |
374 |
156 |
148 |
150 |
176 |
157 |
193 |
158 |
169 |
158 |
160 |
158 |
| forties |
374 |
175 |
174 |
180 |
157 |
175 |
164 |
173 |
171 |
172 |
180 |
167 |
| fifties |
326 |
172 |
157 |
177 |
167 |
149 |
188 |
151 |
151 |
149 |
149 |
165 |
| sixties |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
128 |
Note:
In the event that the number of samples is not described in the Tables,
reference the above tables.
Samples for which the genders and ages are not known are included in the
March 1997 survey (11 samples) and in the September 1997 survey (3 samples)
3. Summary of the survey results
1) Cellular phones
- Among those between the ages of 15 and 59, the ratio of those who
use cellular phones (including PHS) personally exceeded 80% at 82.0%.
Looking at the changes that have occurred over the last four years,
in general the growth among women has been particularly significant.
Even among women in their 50s, whose usage rate during past surveys
had been the lowest, approximately one in two use them. In terms of
the personal usage rate for cellular phones by those in their 60s,
on whom the survey has been conducted for the first time, 52.3% of
men use them and 35.9% of women do so. The personal usage rate for
all, including those in their 60s, was 76.2% (Reference Table 1).
2) Internet usage, via cellular phone single
- The internet usage rate via cellular phone single (i-mode, J-SKY,
EZweb, etc.) among those ages 15~59 increased by 11.1 points during
the past year, reaching 44.1% (38.7% if those in their 60s are included).
Looking at it by gender, among both male and female cellular phone
users less than 30 years old, the usage rate exceeded 50%. The internet
usage rate for the first time exceeded half of the cellular phone
usage rate (82.0%). (Reference Table 2).
- Among cellular phone users ages 15~59, those who use for-fee web
content via cellular phones increased to 30% (29.1%). The monthly
content usage payment for for-fee content users is an average of Yen
430. That amount has somewhat declined, compared to Yen 455 a year
ago. The annual market size for for-fee content is estimated to be
approximately Yen 96 billion, an increase of 40% over that for the
previous year (Reference Table 3).
3) Camera-installed cellular phones
- Those having camera-installed cellular phones number 11.9% of cellular
phone users (including those in their 60s). Of these, 10.0%, an overwhelming
majority, actually use the camera. However, the possession rate for
camera-installed cellular phones and the usage frequency vary greatly
depending upon the age group. Among the younger people, those in their
teens and 20s, the possession rate/usage frequency for camera-installed
cellular phones is high. Among camera-installed cellular phone users
in the ages 30s ~ 60s, those who use them [once or twice per month]
or less constitute 56.4% (Reference Table 4).
4) Personal computers
- The ratio of those who have a personal computer at home and use
it themselves (individual usage rate) grew by 11.2 points during the
past year, reaching 53.3% (49.0% if those in their 60s are included).
The growth among women, in particular, is significant, having increased
by 13.8 points during the past year to reach 46.0% (Reference Table
5).
5) Internet usage via personal computer
- The ratio of those using the internet via a personal computer, including
those who use it at home and/or in the workplace or at school, increased
by 7.6 points during the past year, exceeding half at 52.5%. The usage
rate for men at the workplace or in school is higher than that for
women, who use it primarily at home (Reference Table 6).
- The ratio of those who use the internet via a personal computer
at home grew by 7.8 points during the past year, reaching 42.5% (39.2%
if those in their 60s are included). Together with an increase in
broadband users, the monthly internet usage time increased significantly
during the past year, from 12.3 hours to 17.2 hours. The time spent
by broadband users per month is 24.7 hours, indicating comparatively
lengthy usage (Reference Table 7).
- Due to broadband usage, the internet usage time, the time for image-viewing
via the internet, electronic mail transmission and reception frequency,
etc. have all increased. One the other hand, the time spent sleeping
and viewing TV has decreased (Reference Table 8).
- 37.1% of those aged 15~59 who use the internet via a personal computer
at home also used broadband. As for line types, the usage of ADSL
in particular reached 22.1%, exceeding the usage for CATV. On the
other hand, the usage rate for ISDN is on the decline. The users of
optical fiber are still few at 2.1%; but nevertheless they are making
an appearance (Reference Table 9).
6) IP telephone services
- 50% of broadband users are either already using IP telephones or
hope to do so in the future. As for those who wish to use broadband,
more than 40% are serious about using IP telephones in the future.
Those who do not wish to use IP telephone services number approximately
60% of those who use the internet/ wish to use it, including via narrowband.
The reasons for not using it are factors other than IP itself, such
as [do not use the telephone that much], [ADSL is not needed], etc.
(Reference Table 10).
7) Ubiquitous ratio
- Among those aged 15~59, the individual usage rate for the internet
via personal computer and via cellular phone single increased by 10.6
points during the past year, reaching 67.2% (60.9% if those their
60s are included). Among women in their teens and among men less than
30 years old, that ratio exceeds 80% (Reference Table 11).
- The ratio of internet users via both cellular phone single and broadband
lines at home (the ubiquitous ratio) increased approximately three-fold
during the past year, reaching 7.8% (Reference Table 12).
8) Wireless LAN
- The ratio of those who wish to use wireless LAN is approximately
40%, including those [who wish to use it if it is free (33.9%)]. The
primary locations at which they wish to use it are restaurants, public
halls, libraries, etc. and from bullet trains and stations (Reference
Table 13).
9) Online services, etc.
- The usage rate of on-line shopping (EC) reached almost 20% (19.2%)
among those aged 15~59. The annual usage amount is an average of Yen
58 thousand, compared to that of Yen 46 thousand for the previous
year, representing an increase of 1.3 times. The annual total market
size for EC is expected to be approximately Yen 870 billion (about
Yen 930 billion if those in their 60s are included), compared to approximately
Yen 470 billion a year ago, increasing by 1.9 times (Reference Table
14).
- Those who use internet banking increased from 1.3% to 4.2% over
the last two years. Internet users via broadband or cellular phone
are inclined to use or wish to use internet banking (Reference Table
15).
- e-learning awareness among those aged 15~69 is 26.5%. More than
half of them (14.1%) desire to use such. Many cite the advantages
of e-learning to be [can study at ones own pace] and [convenient
because the location and hours of study are flexible]. However, more
than half of them cite the disadvantage to be [study not being enforced,
it can be neglected] (Reference Table 16).
- When asked about the desire to use various services in [the ubiquitous
network era], many cite the reasons for usage to be safety or peace
of mind (Reference Table 17).
The reference materials referred to above are available in PDF
file format. (144KB)
* You need to downdoad the Japanese font from "Asian
Font packs for Acrobat Reader" at the web site of Adobe in case character errors take place in PDF files.
Inquires to: Corporate Communication Department, Nomura Research Institute
Telephone. 81-3-5255-1981
E-mail: kouhou@nri.co.jp
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Copyright(c) 2001 Nomura Research Institute, Ltd. All rights reserved.
No reproduction or republication without written permission.
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